Frequently Asked Questions

FAQ

Do I have to pay extra fees?

No, at The Nest Boyani, we believe in transparent pricing. The rates quoted for accommodation include all applicable taxes and fees. You can find detailed information on our pricing structure on our website or feel free to contact our reservations team for clarification. Your comfort and satisfaction are our top priorities, and we want your stay to be as seamless and enjoyable as possible.

Can I change my reservation?

Certainly! We understand that plans can change. To modify your reservation at The Nest Boyani, please contact our reservations team at least 3 days before your scheduled arrival. We'll do our best to accommodate your request, subject to availability and any applicable terms and conditions. For any assistance or changes, please reach out to us directly, and we'll be happy to assist you in ensuring your stay fits your plans seamlessly.

What happens if a host cancels?

At The Nest Boyani, we prioritize your reservation experience. In the rare event of a cancellation by our end, we assure you prompt communication and support to find an alternative arrangement or offer a full refund. We understand the inconvenience this may cause and will strive to make the process as smooth as possible. Our commitment is to provide you with exceptional service, and we will do our utmost to address any unexpected changes to your reservation with utmost care and transparency.

How do I cancel my reservation?

We understand that plans can change. To cancel your reservation at The Nest Boyani, please contact our reservations team at least 3 days before your scheduled arrival. You may find detailed cancellation instructions and any applicable terms on our website or confirmation email. We appreciate your timely notification, and our team will assist you in processing the cancellation and addressing any queries you may have. Please feel free to reach out, and we'll make the process as smooth as possible for you.

If I cancel, will I get a full refund?

Our cancellation policy is designed to be fair and transparent. The refund amount depends on the timing of your cancellation and any applicable terms. Generally, cancellations made within 3 days of the scheduled arrival may be subject to a cancellation fee, while cancellations made well in advance often qualify for a full refund.

 

For specific details regarding your reservation and the applicable refund policy, please refer to the terms provided during the booking process or contact our reservations team directly. We aim to provide flexibility and understanding, and we're here to assist you with any inquiries related to cancellations and refunds.

What happens if a guest damages a property?

At The Nest Boyani, we take property care seriously. Guests are responsible for any damages caused during their stay. In the unfortunate event of damage, charges will be assessed based on the extent of the harm caused. We encourage open communication, so if accidental damage occurs, please inform our staff immediately. We prioritize resolution and understanding, aiming to address any issues efficiently and fairly. We appreciate your cooperation in maintaining the integrity of our property and ensuring a positive experience for all guests.

No answer to your question? Please ask us.